Contents
Invoices and files always at hand. Your invoices and the downloads we provide are gathered in your customer account and available any time.
Invoices
We provide an invoice for completed orders. You find it under "My invoices" with its number, date and amount, and you can download it as a PDF. For business customers this is handy for bookkeeping, see also the B2B system.
Downloads
The "Downloads" area holds files we provide for you, for example product safety data sheets or documents we have stored specifically for you. One click downloads the file directly.
Frequently asked questions
When is my invoice available?
As soon as your order is completed. Before that it is still being processed, see order status.
I cannot find an invoice.
Check that you are signed in with the right account. If it is still missing, just get in touch with us.
Can I change the billing address?
You manage your addresses under "My account → Addresses". For invoices that already exist, please contact us.