Contents
All your orders in one place. Your customer account shows every order with its date, amount and current status, so you always know where your delivery stands.
Where do I find this? Sign in and open My account → Orders. Your most recent orders also appear right on your account home page.
What the statuses mean
- Pending payment: The order has arrived, we are still waiting for the payment to come in.
- Processing: Payment received, we are packing and shipping.
- On hold: The order is reserved, for example until a payment or a query is resolved.
- Completed: Shipped and done. Only now are your Budnuts Bucks credited.
- Cancelled / Refunded: The order was cancelled or the amount was refunded.
Viewing an order
Clicking an order opens the detail view: the items included, the delivery and billing address, and the matching invoice once it is ready.
Frequently asked questions
Can I still change or cancel an order?
As long as it has not shipped, our team is happy to help. Just get in touch with us.
Where is my tracking?
As soon as your order ships, you receive the shipping details by email.
I do not see any orders.
Then you are either not signed in or ordered with a different email address. Check which account you are logged in with.
More from the help area
- Invoices & downloads
- Budnuts Bucks (rewards programme)