This is a translation for your convenience. The German version is legally authoritative.
Please get in touch with us before you send anything back. We will work out the easiest route together. Many issues can be solved without a return at all, and with heavy or liquid items this saves you effort and money. This is a recommendation, not a precondition: you can exercise your statutory right of withdrawal at any time without contacting us first.
At a glance
| Return window | 14 days from receipt of the goods |
|---|---|
| Condition | Opened items are fine. Inspecting the goods as you would in a shop is expressly permitted. |
| Return methods | By post to our returns address, or drop-off at a DHL branch or parcel station |
| Return shipping cost | You bear it when you withdraw from the contract. We bear it for defective, damaged or incorrectly delivered goods. |
| Restocking or handling fee | None |
| Refund | Usually within 14 days of the return arriving with us, via the original means of payment |
| Exchange | Offered voluntarily, by prior arrangement |
1. Withdrawal: 14 days, no reason required
As a consumer you may withdraw from the purchase contract within 14 days of receiving the goods without giving any reason. Our withdrawal instructions are the legally binding text; this page explains the practical process.
How to declare your withdrawal
- using our withdrawal form, which you can also fill in at the bottom of this page,
- by email to widerruf@budnuts.de,
- or with any clear, informal statement by letter, phone or chat.
The deadline is met if you send your statement before the 14 days expire. You do not need any confirmation or approval from us.
Sending the goods back
After withdrawing, send the goods back to us within 14 days. You may use any carrier you like and may also hand the parcel in at a DHL branch or parcel station. Please close opened bottles securely and pack liquids so that nothing can leak.
Return shipping costs
You bear the direct cost of returning the goods. We do not charge any additional handling or restocking fee.
On request we will send you a DHL return label. Its cost follows our shipping price list and is offset against your refund:
| Weight of the return | Cost of the return label (incl. VAT) |
|---|---|
| up to 1 kg | €6.00 |
| over 1 up to 3 kg | €8.00 |
| over 3 up to 5 kg | €9.00 |
| over 5 up to 10 kg | €12.00 |
| over 10 up to 20 kg | €18.00 |
| over 20 up to 31.5 kg | €21.00 |
The label is an offer, not an obligation: you are free to post the return yourself. In individual cases we cover the return cost as a goodwill gesture or suggest another solution, for example when return shipping would cost more than the item itself. There is no entitlement to this.
Condition of the goods and compensation for loss of value
You may examine the goods as you could in a shop. Opened goods can be returned. You only owe compensation for a diminished value resulting from handling beyond that, for example a partly used bottle. We offset such an amount against your refund and itemise it for you.
Refund
We refund the purchase price including the cost of the least expensive standard delivery we offer. The refund is made via the means of payment you used for the order, usually within 14 days of the return arriving with us. By law we have 14 days from receiving your withdrawal statement, and we may withhold the refund until we have received the goods back or you have supplied proof of dispatch.
If you return only part of an order and keep the remaining items, delivery costs are not refunded.
When the right of withdrawal does not apply
The right of withdrawal is available to consumers. The only exclusions are the statutory cases under § 312g (2) of the German Civil Code, for example goods made to your individual specification. Our standard products are not covered by this, nor are sets you assemble yourself from our range: you can withdraw from those.
2. Defective goods
Independently of the right of withdrawal, the statutory rights in respect of defects apply, with a limitation period of two years from delivery. If goods are faulty, please contact us with your order number and, if possible, a photo. We will send a replacement or refund the purchase price. In this case we bear the return shipping costs, and we clarify with you in advance whether a return is needed at all.
3. Transport damage, wrong or missing items
Please photograph the parcel and its contents and contact us promptly. You do not have to refuse acceptance of a damaged parcel; we settle the claim with DHL. This costs you nothing. Your statutory rights are not restricted by this: reporting simply helps us resolve the case faster.
4. Exchange
We offer exchanges voluntarily: within 14 days of receipt, for another item from our range, by prior arrangement. You bear the cost of sending the item back; the cost of shipping the replacement is agreed with you beforehand. There is no statutory entitlement to an exchange. Your right of withdrawal remains unaffected: if you withdraw within the withdrawal period and place a new order, the rules in section 1 apply.
5. Discounts, free items and BudnutsBucks
If you return only part of an order and the remaining order value drops below a threshold that a benefit was tied to, that benefit no longer applies. This concerns free shipping from €50.00, volume and set discounts, and free promotional items. We offset the forfeited benefit against your refund or ask you to include the free item in your return.
Amounts paid with BudnutsBucks are credited back to you as BudnutsBucks. Bucks granted for the returned order are reversed accordingly.
6. Business customers
Entrepreneurs within the meaning of § 14 of the German Civil Code have no right of withdrawal. We take back goods from business and partner customers voluntarily, provided the return was agreed in advance, the goods are unopened and fit for resale, and the return reaches us within 14 days of delivery. The buyer bears the return shipping costs. We do not charge any handling or restocking fee. Where the original delivery was made by freight forwarder, we agree the collection and allocation of costs on a case-by-case basis. Statutory rights in respect of defects remain unaffected.
7. Products classified as hazardous goods
Individual products in our range, such as pH adjusters, may be classified as hazardous goods. Different shipping and return arrangements may apply to them than described here, for example a restriction to certain shipping methods or the exclusion of parcel stations. We do not currently offer such products for sale; should this change, we will provide information here on the return process that applies at that time before the products become orderable again.
Returns address
Bäste GmbH
Ardeyer Straße 100
58730 Fröndenberg
Germany
Please arrange the return with us beforehand so that we can match your parcel to your order and process it quickly. We cannot accept unpaid or cash-on-delivery shipments: please use our return label or post the parcel yourself.
How to reach us
- Withdrawal and returns: widerruf@budnuts.de
- Everything else: kontakt@baeste.eu
- Phone: +49 2378 9254994
- Customer chat: via the chat window in the shop
Declare your withdrawal here
You can send your withdrawal to us directly using this form. You will receive a confirmation by email.